Services
From guest communications to vendor coordination, Puentes Group provides the operational support that keeps short-term and mid-term rentals running smoothly.
What We Offer
Full operational management of short-term rental properties, from guest onboarding to checkout and turnover coordination.
End-to-end management for mid-term stays including tenant communications, lease coordination, and property readiness.
Prompt, professional communication with guests throughout their stay for a seamless and memorable experience.
Handling booking inquiries, confirmations, modifications, and cancellations across platforms efficiently.
Coordinating smooth arrivals and departures including access instructions, key management, and property walkthroughs.
Scheduling and overseeing maintenance requests to keep properties in excellent condition between and during stays.
Coordinating professional cleaning teams between stays to ensure every property is guest-ready on time.
Managing relationships with trusted vendors for repairs, supplies, and property services to keep operations running.
Keeping property owners informed with updates, reporting, and operational transparency so you always know what's happening.
Communications
Customer Care Communications
Puentes Group communicates with guests, property owners, cleaners, maintenance vendors, and internal team members regarding active reservations and property operations.
Messages may include:
These communications are operational and customer care messages only and are not promotional marketing messages.
Puentes Group is a legitimate property management company serving short-term and mid-term rental owners. ATMP, LLC is the legal operating entity. Customer care text messages are used for reservations, guest support, maintenance coordination, property updates, cleaner scheduling, vendor coordination, and owner communications.