Property Management
Puentes Group handles guest communication, maintenance, cleaning, and vendor coordination — so every property runs smoothly and every guest is well cared for.
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Puentes Group is a property management company operated by ATMP, LLC, specializing in short-term and mid-term rental management. We provide guest communications, reservation support, maintenance coordination, cleaner scheduling, vendor coordination, and owner services to help properties operate efficiently and deliver an exceptional guest experience.
Services
Full operational management of short-term rental properties, from guest onboarding to checkout and turnover.
End-to-end management for mid-term stays including tenant communications and property readiness.
Prompt, professional communication with guests throughout their stay for a seamless experience.
Handling booking inquiries, confirmations, modifications, and cancellations across platforms.
Coordinating smooth arrivals and departures including access instructions and property walkthroughs.
Scheduling and overseeing maintenance requests to keep properties in excellent condition.
Coordinating professional cleaning teams between stays to ensure every property is guest-ready.
Managing relationships with trusted vendors for repairs, supplies, and property services.
Keeping property owners informed with updates, reporting, and operational transparency.
Communications
Customer Care Communications
Puentes Group communicates with guests, property owners, cleaners, maintenance vendors, and internal team members regarding active reservations and property operations.
Messages may include:
These communications are operational and customer care messages only and are not promotional marketing messages.
Puentes Group is a legitimate property management company serving short-term and mid-term rental owners. ATMP, LLC is the legal operating entity. Customer care text messages are used for reservations, guest support, maintenance coordination, property updates, cleaner scheduling, vendor coordination, and owner communications.